Nice to see that the idea of having good hosts and Community Editors is returning to the BBC. A recent BBC internal meeting about the Points of View Message board offered this insight from Rowan Kerek, who hosts the television section of the board, “The community feel they are not listened to by the BBC and want a closer relationship and better feedback. As she put it, they feel like they are sometimes ‘talking in a corner’”.
This absolutely ties in with my thesis findings, that more listening to and acknowledging of audiences needs to happen in the participatory media hosted by the BBC. Public service media organisations are likely to need to have a different relationship with audiences from the commercial media, in interactive content.
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